FREQUINTLY ASKED QUESTIONS

GENERAL FAQs

      • We accept credit and debit cards, Cash. We take 3.09% surcharge on Credit cards.

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    We install and supply all of our kitchen worktops throughout the whole London,UK
    Yes, we can provide a quote over the phone on 07843555475. We require a sized plan in order to provide a more accurate quote for a complete kitchen. This can be emailed to our quoting team at info@djhomedesign.com
    • This depends on the factory’s manufacturing leadtimes and material availability but we would aim to complete the project within 7 working days after templating.

TEMPLATING KITCHEN WORKTOPS

    A template is an exact replica of the kitchen worktop you will receive. The templating process requires a site survey to make sure your kitchen worktop fits and helps us to make sure we can deliver to your expectations. Templating will be discussed in more detail with you by one of our customer service advisor’s when you send us the details of your required kitchen worktop. We will be unable to give a confirmed installation date until templating has been completed.
    The date will be supplied by our template and fit team in accordance with their schedules but yes you can specify a date/time for templating and fitting that suits you.
    This must be done at least 24 hours prior to the appointment in order to avoid incurring a cancellation charge. Please call and we will be happy to reschedule the appointment.
    Yes. We need you to be there to provide access and to discuss the positioning of joints or other special requirements. Templating is likely to take between 2 – 4 hours depending on the specification of the project. You need to be on site during this time so you can approve our recommendations and the final template. Without your approval we would be unable to commence manufacture of your worktop.
    Yes you can, but they would need to be made prior to manufacture and preferably at the time of template. You will be asked to sign a plan, confirming that you have requested and authorised these changes.
    There are several important matters to consider before templating can start, because these matters are essential to create the template we wouldn’t be able to complete the template if they aren’t addressed:
    • Base units must be fixed in place and level. This also applies to island units. Should there be an area with no base units to support the tops, alternative support must be provided eg leg supports etc.
    • Existing/temporary worktops must be removed by the customer
    • Under-mounted sink(s) need to be in place. Inset sinks need to be on site (or a template of the sink on site is required)
    • Appliances and taps must be disconnected and removed, but must be available for accurate positioning of cut-out’s.
    • The hob must be on site but disconnected
    • Range should be in position
    • All plastering work should be complete.
    • The position of drainer grooves, tap holes and all appliances must be decided prior to the visit.
    • Access to the site to be confirmed, any difficulties with access to be highlighted: narrow stairs, site located on upper floors etc.

INSTALLING KITCHEN WORKTOPS

    No, as this might restrict access, please install dressers after your new worktop has been installed
    Installing and fitting worktops could be a messy business, however we will be tidy and clean up when installation is complete.
    After installation and after our fitter completes a post site survey, we ask you to complete and sign a satisfaction note once you are happy with the work we have done.
    No, this will have to be carried out by your plumber/electrician
    Yes. As before, for templating, we require your presence at the installation for access and final approval.
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The proof of the pudding is in the eating as they say and what better way to learn more about what makes us different than experiencing our kitchen ranges for yourself. By discussing your kitchen requirements with us we will be able to help you specify your dream kitchen, from finishes to storage solutions, appliances to accessories.

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